Store Policy

​

Store Policy – Love Cats

At Love Cats, we value transparency, quality and customer satisfaction. We are committed to offering high-quality products and ensuring security at every stage of your purchase.

​

Orders and Payments
All orders are processed once payment has been confirmed. We use secure platforms to ensure your data is protected. Once payment has been approved, you will receive confirmation by email.

​

Shipping and Delivery Times
Our products are carefully prepared and dispatched within the timeframe stated at the time of purchase. Delivery times may vary depending on your location. Once dispatched, you will receive a tracking code to track your order.

​

Exchanges and Returns
We accept exchanges or returns within 7 calendar days of receipt, in accordance with the Consumer Protection Code. The product must be unused, in perfect condition and in its original packaging. In the event of a defect or fault, please contact our team for immediate support.

​

Refunds
The refund will be processed following review and approval of the return. The amount will be refunded via the payment method used for the purchase; processing times may vary depending on the payment provider.

​

Customer Service
Our team is available to answer any questions and provide support whenever needed. We pride ourselves on providing fast, attentive and efficient service.

​

Privacy and Security
We respect your privacy. Your data is used exclusively for order processing and is not shared with third parties without authorisation.

By shopping at Love Cats, you agree to our policies and reaffirm your trust in a brand that values quality, care and respect in every detail.